“My fascination with reviews started years ago”

At the time, my team and I were running a healthcare business with 200+ locations. We were getting what added up to hundreds of reviews every single day.

And every time I sat down to go through them, I knew that I was looking at a gold mine.

The problem? We didn’t have the tools to dig out the nuggets that were lying just under the surface.

“This was real, raw feedback on how to improve our business”

Like a mirror, these reviews reflected our strengths and weaknesses of our brand as a whole, and at each location. But we had no way to manage these reviews or to turn them into insights we could act on.

But with the release of generative AI, I realized we could build on its ability to aggregate and analyze unstructured data – online customer reviews – to reveal the critical business insights we had always wished we could see.

And that’s exactly what you get today with RightResponse AI

Whether you’re a small business owner, a regional manager for a large chain, a corporate function, or an agency or researcher.

RightReponse AI gives you all the tools you need to stay on top of thousands of customer reviews, while showing you exactly what you need to do to:

• Improve your business operations
• Stay one step ahead of your competitors
• Deliver excellent customer experiences
• Drive new customer acquisition and improve customer retention