Best Free Review Response Generators in 2024 (Free with Paid upgrade)

Customer feedback has become crucial for businesses aiming to maintain a positive reputation. Responding promptly and effectively to reviews can significantly enhance a company’s image, and can help to improve a local business’s position on the Google Map Ranking. With advancements in AI technology in 2024, businesses now have access to various tools, both paid and free, for generating responses to Google reviews and reviews on other platforms.

Using ChatGPT or other AI for Review Response

While we've written extensively about how AI can be used for Review Response, this post provides a detailed evaluation of six free tools, including RightResponse AI’s Free Review Responder. This comprehensive review aims to objectively highlight the strengths and weaknesses of each tool, assisting businesses in selecting the most suitable option for managing their online presence.

Types of Review Response Generators

Review response generators can be categorized into two main types:

1. Tools developed by companies specializing in review responses or broader online review management and reputation management.
2. Tools that include review response functionalities as part of a broader suite of AI products.

Our comparison revealed that while companies dedicated to review responses and online review management often offer a product-based upgrade path, their review responders are generally inferior, with the notable exception of RightResponse AI.

Conversely, companies providing AI product suites tend to have better AI implementations for review responses, although these are often usage-restricted or supported by advertisements.

Evaluation Criteria for Review Responders

The evaluation of review responders was based on several criteria:

• The fields available for entry.
• The ability to add additional information to personalize and enhance the reviews.
• The degree to which usage is limited in the free version.

Importance of Intelligent Review Response

The capacity to add additional information or context is critical for generating high-quality review responses. In the absence of such context, AI can only respond based on the content of the review itself, typically offering generic responses such as thanking a customer for positive feedback or apologizing for negative experiences.

Providing additional information or context allows for richer, more personalized review responses. Personalization and informative content are increasingly valued by both reviewers and prospective customers. Effective review responses that include helpful information about the business not only meet customer needs but also enhance the relevance and impact of the reviews on platforms like Google.

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The Evaluation of The Free Review Responders

In this guide, we will examine the following free review responders:

• RightResponse AI (rightresponseai.com)
• repbot.ai
• reviewsonmywebsite.com
• aifreebox.com
• logicballs.com
• easy-peasy.ai

Free review responders provided by online review and reputation management companies

First, we’ll start with the free review responders that are provided by companies focused on review response or online review and reputation management.

RightResponse AI

Company Overview:

RightResponse AI is an online review and reputation management software company offering a broad suite of tools including review response, review requests, sentiment analysis, competitor analysis, listings management, and Google Map Rank Tracking.

Free Review Responder Features:

1. Usage: Unlimited
2. Inputs: Review, Review Rating, Additional Information, Business Type, Tone, Number of words (100 or 50)
3. Additional Information: Free text field to add specific phrases or facts to be incorporated into the response

Paid Version Pricing:

1. Pricing: $25/month for AI Fact Enhanced Review Response
2. Usage Limit: 200 reviews per month - 100 with text and 100 rating only
3. Additional Features: Self-serve portal for selecting other products like Review Anlaytics with Sentiment Analysis, Competitor Analytics with Sentiment Analysis, Mapt Rank Tracking, and Listings Management. Reviews can be published back to Google.

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Repbot.ai

Company Overview:

Repbot.ai specializes in online review and reputation management, providing tools such as review response, review requests, sentiment analysis, review removal, and review display widgets.

Free Review Responder Features:

1. Usage: Unlimited
2. Inputs: Review, Review Rating, Business Type, Tone, Customer Name
3. Context: Repbot.ai does not allow for context of additional information

Paid Version Pricing:

1. Packages: Lite, Business, and Enterprise
2. Lite Package Pricing: $50/month or $75 for a 3-month commitment
3. Usage Limit: 10 responses per month
4. Additional Features: Essential elements of review response, tracking, and publishing to Google and Facebook.

Reviewsonmywebsite.com

‍Company Overview:

Reviewsonmywebsite.com offers online review and reputation management tools, including review response, review requests, review display, and social sharing of reviews.

Free Review Responder Features:

1. Usage: Limited to 3 reviews per session
2. Inputs: Review, Reviewer’s Name, Rating (all fields required)
3. Context: reviewsonmywebsite.com does not allow for context of additional information

Paid Version Pricing:

1. Packages: Starter, Growth, and Premium
2. Growth Package Pricing: $29/month for 1 location, with variable pricing for multiple locations (e.g., $10/month for 100 locations)
3. Additional Features: Review response, review requests, and social sharing. Annual commitments receive a 20% discount.

Free review responders provided by AI tool companies

Next, we’ll examine the free review responders that are provided by companies focused on providing suites of AI tools.

AIfreebox.com

Company Overview:

AIfreebox.com offers a variety of over 60 free AI tools, including a Review Responder, supported by advertisements.

‍Free Review Responder Features:

1. Usage: Unlimited
2. Inputs: Review, Tone, Language, and Creativity

Logicballs.com

Company Overview:

Logicballs.com provides over 500 free AI tools, including a Review Responder.

Free Review Responder Features:

1. Usage: Limited (only one request allowed before upgrading to a paid version)
2. Inputs: Review, Tone, Name, Language
3. Context: Available only in the premium version

easy-peasy.ai

Company Overview:

easy-peasy.ai offers a range of AI products, including a Review Responder, with different pricing tiers providing access to various LLM models and word limits.

Free Review Responder Features:

1. Usage: Limited to 3 requests per day
2. Inputs: Review, Product/Service, Tone, Name, Rating, and Context

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Review Response Quality

To evaluate the effectiveness of each free review response generator, we moved beyond the features provided to conduct hands-on testing. Our approach involved providing a standardized review to each tool. Additionally, where the review response generator allowed for the input of context or additional information, we made full use of these features to see how well the tools could handle enhanced input.

Below is the Review and the Additional Information

Review:

Loved the dentist office and Dr. Stickler, but it took me a long time to find parking, which was a bit inconvenient and caused me to be 10 minutes late.

Additional information:

Next time you visit, remember that there is ample free parking behind the office, which you enter off of Beach Street.

RightResponse AI (unlimited usage with context):

We are delighted to hear that you loved your experience at our dentist office with Dr. Stickler. We apologize for the inconvenience you faced with parking. Next time, please remember that there is ample free parking behind the office, which you can access from Beach Street. We appreciate your feedback and hope to see you again soon!

Repbot.ai (unlimited usage - no context)

We're thrilled to hear that you loved your experience with Dr. Stickler and our office! We apologize for any inconvenience related to parking and we're always looking for ways to improve our clients' overall visit. We appreciate your understanding and patience! Thank you for your feedback and we look forward to seeing you again.

Reviewonmywebsite.com (limited to 3 reviews per session - no context):

Thank you for your feedback, Bob. We apologize for any inconvenience caused by the parking situation. We will take your comments into consideration to improve our services.

AIfreebox.com (unlimited - no context):

Dear [Customer],
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Thank you for taking the time to share your feedback with us. We are delighted to hear that you loved our dentist office and had a positive experience with Dr. Stickler. We apologize for the inconvenience you experienced in finding parking, which resulted in you being 10 minutes late. We understand how frustrating this can be and will take your comments into consideration to improve our parking situation for future visits. We appreciate your understanding and hope to provide you with a more seamless experience during your next appointment.
Thank you again for choosing our practice.
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Sincerely,
[Your Name]
[Practice Name]

Logicballs.com (limited - no context with free responder):

Thank you for your feedback regarding your recent visit to our dentist office. We are pleased to hear that you enjoyed your experience with Dr. Stickler. We apologize for the inconvenience you experienced in finding parking, which resulted in you being 10 minutes late. We will take your comments into consideration and work towards improving our parking situation for future visits. Thank you for bringing this to our attention. We appreciate your understanding and look forward to serving you again in the future.

Easy-Peasy.ai (limited to 3 requests/day, with context):

Thank you for your kind words about our dentist office and Dr. Stickler! We truly appreciate your feedback and want to ensure that your next visit is as seamless as possible. We apologize for the inconvenience you experienced with parking and being late. Please remember that there is ample free parking available behind our office, which you can access from Beach Street. We hope this information helps for your next visit. Thank you for choosing our practice, and we look forward to seeing you again soon!

Response Quality Evaluation

RightResponse AI stands out among the evaluated tools by offering unlimited usage of its review responder, coupled with the ability to incorporate additional information and context. This feature significantly enhances the quality of the review responses. Reviews enriched with relevant and helpful information inherently provide a superior experience compared to those lacking such context.

Incorporating additional information not only improves the quality of the response but also makes it sound less like an AI-generated reply and more like a personalized, human-crafted response. This personalization is crucial for fostering genuine customer engagement and trust.

Among the three free responders that allow for additional information, RightResponse AI is the only one developed by a company specializing in online review management. In contrast, the other two tools are products of broader AI tool companies and come with restrictions on usage, limiting their effectiveness and availability for smaller organizations looking for periodic assistance with review replies and who are willing to use review response generators lacking the broader features of online review and reputation management platforms.

RightResponse AI was built from the ground up using the most sophisticated language models. Learn more by reading our post about our powerful Intelligent AI Review Response Generator.

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