Manage reviews and reputation across multiple brands, regions, states, and locations with detailed user permissions, granular analytics and API access, a best-in-class agentic review responder, and a connected product suite at cost-effective enterprise pricing.
An enterprise buyer should be able to answer five questions quickly: what the platform does, how it supports the organization and its users, how the data can be used, what it costs at scale, and what must be planned before launch.
Five connected products cover review generation, review response, Voice of Customer, competitor analysis, and Google Maps rank tracking. The agentic AI review responder is the best-in-class product spotlighted below.
Organize the platform by Brand, Region, State, and Location. Control what each user can see and what each user can edit, approve, publish, automate, configure, and export.
Use extensive dashboards to analyze reviews, customer feedback, competitors, and local visibility; sort and compare results by brand, region, state, or location; and export granular data through APIs for corporate BI tools.
Use a focused review and reputation platform designed for 200+ locations without paying for a broad marketing suite filled with unrelated software.
Align Topics with enterprise KPIs, approve the business messages used by the platform, and determine each user’s role and authority.
Generate and respond to reviews, understand customer feedback, compare each location with local competitors, and track Google Maps visibility without creating separate data, permission, and administration silos.
Standardize request campaigns across the enterprise while using customer and location data for personalization, timing, channels, and local execution.
Explore Review GenerationCreate highly personalized responses using company, brand, regional, and location knowledge, with automation and tailored edit, approve, and publish workflows.
Explore the ResponderTurn large volumes of review language into a business-specific view of customer praise, complaints, themes, and change across the organization.
Explore Voice of CustomerMonitor how each location ranks for important local searches, view geographic differences, and compare visibility with nearby competitors.
Explore Maps Rank TrackingCompare customer feedback location by location to learn where competitors are outperforming, what customers value, and where local opportunity exists.
Explore Competitor AnalysisCreate Message-Informed Review Responses that combine each review with approved business knowledge, enterprise rules, and location-specific context instead of merely paraphrasing the reviewer.
Explore the ResponderCreate highly personalized responses that combine each review with relevant, approved company, brand, regional, and location messages. Each response can communicate what future customers should understand about the business instead of merely paraphrasing the reviewer.
Five specialized agents handle safety, review understanding, approved business knowledge, response planning and writing, and final quality assurance.
Identify risk, PHI, and personal information.
Interpret review meaning, intent, and themes.
Select and incorporate relevant, approved company, brand, regional, and location messages so the response goes beyond the review.
Plan the response structure and write the response.
Complete final quality and policy review.
RightResponse separates data visibility from action permissions, so broader visibility does not automatically grant authority to make or publish changes.
Give corporate leaders access to all brands, regions, states, and locations for governance, reporting, comparison, and configuration.
Limit users to the Brand, Region, State, or Location data they are responsible for.
Let teams view data outside their assigned scope when the enterprise wants to encourage collaboration or allow performance comparisons.
Separately control who can edit, approve, publish, automate, configure, and export data.
Centralization is not all or nothing. RightResponse can be optimized around the way each part of the enterprise operates. Assign work centrally, to field teams, or to a combination of both based on the location, responsibility, staffing, team capability, corporate policy, or manager preference.
A corporate or shared-services team can manage review responses and other work across the organization.
Brand, regional, state, or location teams can manage work within their assigned scope when local ownership is preferred.
Larger or better-resourced locations can handle their own responses while smaller locations receive central support. The approach can also vary by manager preference.
Corporate can define brand rules, approved messages, and intervention criteria while field teams handle routine work. Corporate can step in for selected ratings, flagged risks, or underperforming locations, with publishing, automation, and configuration assigned separately.
One enterprise can centralize work for some locations, distribute it to others, and divide responsibilities differently by product or action.
Use RightResponse dashboards to monitor performance, compare organizational levels, and move from summaries to the underlying reviews, topics, competitors, and search data.
Monitor ratings, review volume, response activity, customer topics, sentiment, competitors, and Google Maps visibility.
Compare brands, regions, states, locations, competitors, and time periods.
Drill into the reviews, responses, topics, customer language, competitors, search terms, and locations behind each result.
Export granular data through APIs for business intelligence, data warehouses, internal reports, and connected operational workflows.
RightResponse brings organizational control, granular analytics, advanced AI, and local competitive intelligence into a focused review and reputation management platform.
Manage reviews, customer intelligence, competitors, and local visibility without buying a broad marketing suite filled with unrelated software.
Use automation, distributed workflows, and differential permissions so the corporate team can maintain control without completing every task centrally.
Use enterprise pricing designed to provide meaningful capability without consuming the budget needed for other systems, teams, and initiatives.
Before rollout, define how the platform will fit the organization: its structure, users, workflows, data requirements, governance, and deployment plan.
Map Brand, Region, State, and Location. Rename Brand and Region to match the enterprise’s terminology.
Define who can see each organizational level and who can edit, approve, publish, automate, configure, and export.
Make sure Topics align with enterprise KPIs, then approve the company, brand, regional, and location messages the platform can incorporate into review responses.
Document access rules, approval and automation controls, and requirements for handling PHI and personal information.
Define rollout stages, administrator responsibilities, user training needs, and the ongoing support model before launch.
Bring us your brands, regions, states, locations, preferred labels for Brand and Region, user roles, permission requirements, data needs, and reputation priorities. We will show how RightResponse can support them.
Our mission is to help you drive customer acquisition and improve customer retention effortlessly, by using your online reviews to help you improve your business operations
